Return Policy

We offer a 90 day warranty on manufacturing defects on stitching. We use quality materials, however due to the nature of horses, we cannot guarantee our products against tears, rubs or rips. Horses always win in a tug of war between them and fabric, which is what you want. If a product is determined to be defective we will, at our discretion, either repair, replace or refund the product. We apologize, but we do not refund shipping charges. Please contact us if you feel your product has a defect in manufacturing. Any non-defective authorized return (size issue) must be clean, and in sell-able condition. Please be courteous and clean any mask being sent back for repair, our machines don’t do well with horsey debris. If the mask is not clean, there will be a $25 cleaning charge. We reserve the right to refuse a refund if, after receiving the returned item, we find it’s condition different than what we were told (i.e. torn vs defective stitch). Customers will be responsible for shipping costs if item(s) are not defective.